Term & Conditions

Key Terms & Conditions for your SilvaTur booking

This is a summary of key terms when you book a flight with us. It does not replace our full terms and conditions.

1. Who you’ll be flying with

When you book your flight with us, your flight booking is issued by one of our Airline Partners, you buy your ticket from. List of airlines.

We’ll inform you any updates to your operating airline via txt.

2. Payment

Payments made by cheque should be made payable to “SilvaTur Ltd”. Please be aware that cheques made out to trading names and not the registered company name may not be accepted, leading to a delay in receiving your funds.

3. Making changes to your booking

Changes to your flight(s) will depend on terms and conditions of the operating airline you are travelling with.

4. Cancelling your easyJet flight

Cancelling your flight(s) will depend on terms and conditions of the operating airline you are travelling with.

5. If we cancel or change your flight

The airline may need to change our scheduled flight times or cancel, divert or delay certain flights for safety, operational or other reasons. If this happens, we’ll get in touch with you as soon as we can using the contact details you provided and discuss with you the options provided by the airline which might be to transfer to another available flight to the same (or a nearby) destination for free.

Depending on the circumstances of any cancellation or delay, you may also be entitled to necessary overnight accommodation and/or compensation under Regulation (EC) No 261/2004.

For full details of your rights, please see Delays and cancellations of the airline you are flying with.

6. Check-in, bag drop and boarding

Closing times for check-in, bag drop and boarding are clearly marked on your booking confirmation and boarding pass and must be adhered to at all times. Please check these before you travel.

We will send you electronically, your boarding pass.

If you are late, you may not be allowed to fly.